I sent the complete file to my attorney.
At 8:14 a.m., he called.
“You weren’t kidding.”
“About what?”
“This is one of the cleanest repair disputes I’ve seen.”
I leaned back in my chair.
“What does that mean?”
“It means they have very little room to argue that they didn’t authorize the work.”
“What about the claim that the repairs were defective?”
“That would require evidence.”
“They’re threatening to get another shop to inspect it.”
“Let them.”
“Really?”
“Absolutely.”
He paused.
“Craig, you did something very smart.”
“What?”
“You documented the car before, during, and after the repair. And you had them sign the acceptance form after the final inspection.”
“I didn’t do it to trap them.”
“I know.”
“But?”
“But now they can’t easily rewrite history.”
I looked through the office window.
The shop was quiet.
A mechanic was sweeping the floor.
Another was checking a customer’s
